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STORE POLICY

Customer Care

Welcome to our Customer Care section! We're here to assist you with any inquiries you may have. You can reach us through the contact information provided on our site or connect with us on our social media channels. Your satisfaction is of our utmost priority, and we look forward to hearing from you!

Privacy & Safety 

Your Privacy & Safety is of the highest importance to us, so we use secure third party banking to verify payment and all data and personal information isn't stored unless you give us permission to do so for future orders.

Any contact information taken will be used to contact you about your order, only if you give us permission will we send you newsletters and offers.

"What type of information do you collect?"

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

"How do you collect information?"

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

"How do you Store/Use the information collected?"

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

Payment Methods

we use a trusted third party to verify payments, no details are stored unless you give us permission to do so, if you have any concerns or queries still, please get in touch, we would be happy to help.

Payment Methods

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CONTACT

Email: Crafty@craftsandcuts.co.uk

Telephone: 07386221986

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